Frequently Asked Questions
Everything you need to know about your Simabrand beauty experience.
Are Simabrand products cruelty-free?
Yes, we are committed to ethical beauty. All Simabrand products are 100% cruelty-free and never tested on animals.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return gently used products for a full refund, minus shipping costs.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your beauty products safe for sensitive skin?
Most of our products are formulated with clean ingredients suitable for all skin types. However, we recommend checking the ingredient list on each product page or performing a patch test before full application.