Returns & Exchanges

At Simabrand, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy for unused and unopened products. If your order doesn't meet your expectations, we are committed to making it right through a simple and transparent return process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.